Frequently asked questions

Everything you might want to know before you order.

Ordering and pricing

How do I get a price?

Email hello@outvas.com with what you need. You get an exact, fixed price before any work starts.

Do I pay up front?

No. Where the service allows it you see a free sample first, and you always approve the result before paying.

How is payment taken?

By bank transfer or a secure card link. We never ask for card details over email.

What if the job is bigger than the listed sizes?

It is quoted individually. Send the details and you will get a fixed price for the whole job.

Files and delivery

How do I send my files?

Attach them to your reply, or ask for a secure upload link if they are large or confidential.

What formats can I send?

Almost anything readable. If something is too poor quality to work from, we will tell you straight away.

How is the work delivered?

By email, in the formats stated on the service page.

How long does delivery take?

Each service page states its turnaround, and your quote confirms the exact delivery date. Rush work is available on request.

Quality and confidentiality

How is quality checked?

Every result is reviewed by hand before it reaches you. That check is the point of the service.

What if something is wrong?

Tell us and we fix it free.

Is my data private?

Yes. Your files are handled by one person, never shared, and deleted on request.

Do you sign an NDA?

Yes — ask before you send anything and we will sign yours, or provide ours.